Terms and Conditions, Privacy and Shipping

I only hold personal information (name and contact details) for the purposes of accounting, processing an order or if you have asked me to add you to my mailing list. Online payments are processed by  Stripe and Create who hold your data securely. I will not sell, distribute or lease your personal information to third parties unless I have your permission or are required by law to do so.

 Shipping and Packing

UK mainland orders only include free postage/delivery. Highlands and Islands please email for delivery quote. I am not taking non-UK orders at present

All delivery times are approximate. Goods are dispatched within 2-3 business working days. All goods are sent either by Royal Mail 1st class in the UK or for large items via a carrier.

Postage costs are not refundable.

Packaging, where possible, will include recycled materials.

 Returns or Damaged items

I trust you will be happy with any items ordered. If for any reason any damage has been caused in transit or you need to return any item, please contact me by email first before returning. 

Returns can only be accepted up to 14 days from delivery. It is advisable to photograph any damage caused in transit on receipt, either to the packaging, or to the item purchased along with proof of purchase.

The buyer is responsible for any return shipping The purchase must be returned in its original condition and the buyer is responsible for any loss of value.

Dianne Cross Ceramics

For any further information please use the Contact form.